Privacy policy
We collect and process only the required data to allow us to provide our services to you. We collect the following data when you browse or shop at www.neex.ca:
a) We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, mobile number, telephone number, and email address. We collect your email address to send you confirmation of your order; we collect your telephone number to contact you if there are any issues with the order.
b) We collect your email address when you sign up to receive Neex Newsletters.
c) If you register for a Neex account, we collect your name, email address, password, country, day and month of birth, and additional information regarding your favorite items and marketing preferences.
d) When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, website, or other queries.
e) We collect and process data about your browsing on www.neex.ca, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
f) If you are a customer of www.neex.ca or have given us your consent, we collect and process your personal data for direct marketing activities.
g) If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift, or provide us with someone’s data as part of our refer-a-friend scheme – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you receive an item as a gift, we will process your data to fulfill the gift request and our contractual obligations.
We do not collect any credit or debit card information.
Personal information relating to you and your order history is only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the account page.
Any personal information you provide when you register or update an account, enter a contest or promotion, shop online, or request information (i.e., name, address, e-mail address, telephone number) is maintained in private files on our secure Web server-internal systems. Neex may share information about our customers with some reputable third parties to help us provide better service to you. These third parties may be given access to some or all of the information you provide to us and may use cookies on our behalf. Neex requires these third parties to maintain your information in the strictest confidence. We may also share statistical, demographic, and other non-personally identifiable information with third-party companies, and these companies may also use cookies.
Your choices about the information we collect:
If you do not consent to use your personal information, please do not submit any personal information to us. If you do not wish to receive emails about special offers, sales, and promotions, click the unsubscribe link located in our emails or opt-out in your account profile. If you do not wish to receive other marketing materials from us and/or if you do not want us to share your personal information with other entities as stated in this privacy notice, please provide us with your exact name and address and advise us that you wish to opt-out of information sharing or receiving information from us or both as the case may be.
Use of Cookies:
The neex.ca Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize neex.ca pages or register with neex.ca site or services, a cookie helps neex.ca to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same neex.ca Web site, the information you previously provided can be retrieved to use the features you customized easily.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not fully experience the interactive features of the neex.ca services or Website you visit.
Children:
We do not knowingly collect or solicit information from, approve applications for, or maintain accounts for any child under 13. We must rely on the parents and guardians of those under 13 to decide on the material for such children to view and authorize purchases.
Policy Changes and Questions:
neex.ca may unilaterally update our privacy policy from time to time. We will post the updated policy here whenever we change, and we encourage you to check back periodically. By using our website, you consent to any updated policies. If you have any questions or concerns regarding our privacy policy, please contact us.
Contact Information:
Neex welcomes your feedback regarding our Statement of Privacy. If you believe that neex.ca has not adhered to this Statement, please contact us at info@neex.ca. We will use commercially reasonable efforts to address and rectify this problem.