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Visit NEEX perfumery exclusively at CF Fairview Mall

Frequently asked questions

How long will my order take to arrive?

Once your order is placed, we process it within 1-2 business days. From there, shipping times depend on your selected method. Standard shipping typically takes 5-7 business days, while express delivery arrives in 2-3 business days.

If you’re ordering internationally, please allow 7-14 business days. You’ll receive a tracking number once your order is on its way!

Are the materials you use hypoallergenic?

Yes! Our perfumes are designed for comfort and everyday wear. Made with 100% natural premium essential oils.

You can feel confident knowing our blends are gentle on sensitive skin. If you have specific sensitivities, feel free to contact us—we’d be happy to recommend the best options for you!

How do you ensure the ethical sourcing of your materials?

Ethical sourcing is at the heart of our brand. We work exclusively with suppliers who follow Fair Trade practices, ensuring fair wages and safe working conditions.

Our perfumes bottles are conflict-free, and we incorporate recycled metals whenever possible to reduce our environmental footprint. Transparency is a priority, and we continually evaluate our processes to uphold the highest ethical standards.